310 THOMPSON ROAD, APT. #122, WEBSTER, MA 01570 PHONE 508-943-0527 (HOME), 508-844-1340 (CELL) • E-MAIL SPIERSON7592@CHARTER.NET SCOTT PIERSONS OBJECTIVE To obtain a position at an industry-leading company that can utilize my acquired skills and experiences. EDUCATION 1969 - 1972Corning Community College, Corning, New York *AAS liberal arts and sciences program. 1966 – 1969 Corning Painted Post West High School, Painted Post, New York *NYS Regents, Math and Science WORK EXPERIENCE 2003 - May, 2006 Sears Holdings Corporation Putnam, CT Store manager Managing my store to maximize sales, service and profitability. Knowing my business – being aware of sales, margin and expense plans and results. *Ensuring that corporate merchandising, operations and human resource programs and directives are fully and effectively implemented. *Providing excellent customer service by establishing and sustaining high replenishment, layout and store maintenance standards. *Training associates to provide excellent customer service, maintain operating conditions, and ensure an in-stock position. *Supervising associates and delegating work effectively. *Being sales driven; ensuring execution of corporate merchandising directives including sales promotions, layouts, displays and signing. *Reviewing the stockroom area daily. Working closely with my management team to address basic overstocks and/or seasonal merchandise overstocks. *Communicating to the District Manager any merchandising or pricing opportunities in order to improve total store performance. *Visiting competition regularly to identify trends and ensure competitive pricing. *Touring the store daily with my management team; taking action on the spot to correct deficiencies. *Agreeing upon and communicating prioritized tasks. *Being obsessed with being in stock on basic, seasonal and advertised merchandise. *Overseeing the processing of purchase order receivers and invoices (in receiving and the general office), to ensure accurate procedures are followed and timely payment made. *Reviewing business results regularly with the appropriate associates in my organization; keeping them informed of sales trends, stock on hand, gross margin and controllable expenses as appropriate. *Monitoring and controlling expenses. *Finalizing the associate work schedule ensuring adequate coverage within the budget guidelines. *Ensuring the administration of and compliance with all corporate policies and programs, and all federal, state and local laws. *Inspecting and monitoring the interior and exterior of the building to ensure a safe, clean and inviting shopping/working environment. *Assisting customers with special needs. *Recruiting the best talent available to staff my store. *Ensuring my management team and hourly associates were fully trained. *Communicating all corporate objectives & policies through huddles, meetings and on an individual basis. Reviewing, distributing and delegating written directives and other mail appropriately. *Ensuring appraisals were completed and conducted on time for all associates. *Working to build an effective energized and engaged team by encouraging involvement, and empowerment among my associates. *Providing current, direct and actionable positive and corrective feedback to hourly associates; addressing performance issues consistently and effectively. *Being professional in my actions and words. Treating all fellow associates fairly, professionally and with respect. *Making a great first and lasting impression on every customer I came in contact with. 2002 - 2003 Kmart Corporation Painted Post, NY Store manager 2000 – 2002 Kmart Corporation Greece, NY Store Manager 1995 – 2000 Kmart Corporation Victor, NY Store Operations Manager Skills ____________________________________________________________________ Computer Literate Interpersonal Relationships Windows XP Professional Microsoft Office XP Excel, Power Point, and Word Public Speaking